Job Purpose

The Technical Consultant for ICE Mortgage Technology's Data & Document Automation (DDA) solution will participate in the project lifecycle by understanding client business and technical requirements, developing solutions, configuring, and testing. Core responsibilities will include interfacing directly with Product & Engineering teams to ensure that client sites are provisioned properly, advising on best practices of API's & data, configuring connection between Encompass & DDA, and supporting custom integrations between the DDA Automation and 3^rd party systems.

Responsibilities

• Perform delivery activities such DDA site provisioning and smoke testing
• Support Project Delivery team on technical expertise regarding platform architecture
• Troubleshoot product defects and help identify a solution or root cause
• Provide knowledge around ICE product features and functions and make necessary best practice recommendations
• Interact with client and demonstrate understanding of their business and technical needs
• Facilitate sessions and drive consensus on approach and best practice technical solutions for ICE products
• Conduct testing and training with client users
• Work closely with the client's project team, project team members, and internal resources such as product management, engineering, and technical support

Knowledge and Experience:

• 3+ years of experience in technical consulting
• Mortgage Industry operational and/or mortgage underwriting experience is a plus.
• Knowledge or support of loan origination solutions
• Technical skills may include knowledge in XML, RPA Scripts, C#, Visual Basic, .Net Framework, SQL, JavaScript, Process Builder, Encompass Doc Solutions (EDS), TPO Portal, Encompass Web, Input Form Builder, SDLC
• Must have excellent communication and writing skills
• Excellent at understanding the problem before solving
• Ability to troubleshoot and establish a root cause prior to providing solution
• Manage time and deadlines
• Work in a cross-team collaboration model
• Willingness to travel to client sites as needed

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.