At UFP, our sales positions are the foundation of our business. In these roles, you'll gain a comprehensive understanding of the industry as you pursue a lucrative and rewarding career in sales. We foster a work hard, play hard culture, and believe our customer relationships are the key to our success. If you're passionate about working with customers, have an entrepreneurial spirit, and aren't afraid of hard work, apply now to become part of the UFP family.

The Inside Sales Coordinator is responsible for interacting with new & existing customers primarily by phone and email. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Hybrid Schedule: Hybrid Schedule will begin after training is complete in 6-12 months

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction

• Facilitates the scheduling of orders and resolving issues including, but not limited to: back orders, on-hold orders

• Review order status and ensure timely picks to meet delivery deadlines

• Complete and accurate data entry of quote/order details per take off specifications

• Work independently to meet individual goals while supporting the team to meet team goals

• Communicates sample needs for customers/dealers/contractors with the plant

• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates

• Works with account managers to comply with customer request and to solve customer problems

• Maintains positive relationships with sales, shipping and other internal departments

• Works with Product Managers to enhance sales programs

• Attends shows and product introductions when necessary

• Attends various product trainings, as needed

• Prepares various reports and correspondence as required

• Performs other duties as required

Qualifications

• Minimum of high school graduate

• Minimum two years of experience in customer services

• Strong communication skills, written & oral, ability to multitask

• Organized and excellent attention to detail

• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

• Working knowledge of various office equipment (computer, scanner, etc.)

Compensation & Benefit Information:

Hourly Pay Range: $24.00-28.00 per hour

Bonus/Incentive Pay

Position eligible for quarterly bonus; with an additional discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees:

• Medical insurance

• Health savings account with company contribution

• Dental insurance

• Vision insurance

• Basic and voluntary life insurance

• Disability insurance

• 401(k) plan with company match

• Paid vacation and holidays

• Stock purchase program with employee discount

• Educational reimbursement

• Wellness programs and challenges

• Other supplemental benefits