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Technical Support Representative
Burbank, CA
Job Description
Description
Acara solutions is hiring a Technical Support Representative for our partner in Burbank, CA who specializes in technology manufacturing
Here is what you will get: $18 - $28/hr DOE
Here is what you will do:
- Responsible for assisting customers with any questions regarding Hasselblad products and services, describing the product evaluation and providing repair solutions.
- Provide after-sales technical support for customers in North America, help them solve the technical problems.
- Sort out FAQs for customers, assist the service team to optimize technical solutions, and improve service quality.
- Dig deep into the customer's demand for product use, and assist the R&D team to promote product optimization from the after-sales side.
- Establish good relationship with customers and continuously improve service quality and customer satisfaction.
Job Requirements
Required Skills / Qualifications:
- Minimum of an Associate degree from a two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Have good sense of service, logical thinking and communication skills
- Have digital product related experience, fault analysis and solution ability, with photography background is preferred
- Professional background in science and technology, technical work-related experience is preferred
- Ability to type 30 words or more per minute
- Fluent in 2 or more languages preferred
- Previous customer service and/or call center background is preferred
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
1 to 2 years
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